Ticket Info

Your ticket will be sent to the email you booked via once the booking is complete.

Your E-Tickets can be downloaded via the link within your confirmation email, or alternatively click here to manage your order and click Download tickets.

Your tickets can be shown on your device, they do not need to be printed.

If you haven’t received your ticket, don’t forget to check your spam/junk folder.

HERE at Outernet (4-5 & 23-26 Feb, 2-4 & 16-19 Mar)

KOKO (11-13 & 17-19 Feb, 9-11 Mar)

Please check that you are clear on which venue you have booked.

The show/venue cannot offer refunds to bookers who attend the wrong venue in accordance with their booking.

Monday – Thursday 5pm* & 8pm
Sundays 4pm & 7pm

*No 5pm show on Tuesday 11th February.

Approx 95 minutes

4 February – 19 March 2025

HERE at Outernet (4-5 & 23-26 Feb, 2-4 & 16-19 Mar)

KOKO (11-13 & 17-19 Feb, 9-11 Mar)

All tickets are strictly non-refundable unless the event has significantly changed.

If your event has significantly changed then there will be and option to request a refund within our customer service area here (once you have logged in to manage your order). Please note that if you press the ‘I would like a refund’ button then this will automatically issue a refund up to 5 working days and you do not need to email us. Once your refund has been processed, we will send you an email confirmation of this. If you would like to request a partial refund on your order then please do not use the self-serve refund button and get in touch via the contact form provided.

If you purchased refund protection, please find their terms and conditions and refund application form here.

TicketPlan Refund Protection application information can be found here.

If you would like to upgrade your ticket please get in touch with us via direct message on one of our social channels.

Yes, we offer a range of access tickets across both venues

Yes, you can – please visit the See tickets website to book a group. https://www.seetickets.com/register/see-group-bookings

Yes, there are cloakrooms at both venues. If you have booked VIP or Band A seating then it is complimentary and included in your ticket. If you are Band B or General Admission you will need to pay.

At KOKO prices range from £3-£4 per item, only small bags and items are permitted.

Outernet

HERE at Outertent prices range from £7 for a medium locker that is designed to 2-3 jackets or a smaller backpack + jacket and £9 for a large (ideal for sharing or for a larger bag or coat)

No suitcases can be stored or taken into the theatre.

Please note we are not responsible for any items in the cloakroom.

There is no strict dress code, but we encourage you to dress up in your best Pretty Guardian Sailor Moon outfit!

10+ only.

10 to 15s must be accompanied by an adult. No refunds will be given for incorrectly booked tickets.

Anyone suspected to be under age or without parental guidance under 16 will be expected to give evidence to guarantee entry.

Photography is not allowed during the show. There will be a period at the end of the show where you are allowed, this will be clearly indicated to the audience.

Please be aware there is loud music, strobe lighting and bright lights throughout the show.